In September I went into the Z Gallerie store in Natick to make a purchase. Apparently when using a Z Credit Card from Comenity you have to use a different system (which somehow the sales rep did not know). They proceeded to delete the entire order, and re-do which was...Read more
I placed a large order online. It was scheduled / sent in three parts. The first required signature. I was not home the first time they tried. I worked from home the following day (Friday). No one tried to contact me they were here. Later that day I tracked the package...Read more
!!!BUYER BEWARE!!! They are quick to sell you furniture but drag their feet to help solve issues with your purchase. We have had issues with our sectional couch since we purchased it. After over a year of fighting them, numerous calls and technicians visiting a few...Read more
Z Gallerie - Inaccurate delivery time
Like most complaints I have seen on the internet mine is also related to not receiving my order on time. Not only did Z Gallerie customers have to wait months for their furniture, but the promised delivery time is not accurate. In my case, not only do I have to deal with the inaccurate delivery time but also deal with employees that don't care to help.
Z Gallerie - VERY DISAPPOINTED
BAD BUISNESS. ORDERED in May still have not received my furniture and now I'm being told my sofa table did not pass inspection with the delivery company so I have to wait 5 more weeks!
Short Review on April 08, 2017
I used to shop regularly at Zgallerie until the majority of their product line went gaudy glam.
Short Review on April 04, 2017
They are very rude and unprofessional. I will take my money else where
Do NOT order Mirrors from Z Gallerie they have the worst customer service ever, I have ordered two mirrors from them and I have to wait like three months they keeping sending me a broken mirrors, even my fifth mirror I have to keep it as is* and it's still damage, so I...Read more
AWFUL!! 1. I placed an order int he store. Waited for 8 business days and drove more than 45 minutes to pick up the order only to see that the sales rep had ordered the wrong color. 2. I had to reverse the order for reimbursement. It took the sales person more than 45...Read more
I didn't like
- Customer service
My daughter spent over $6000.00 dollars on furniture and accessories in Z gallerie for her apartment. She ordered all the items from the Willow Bend store(all of the staff at this location where friendly and helpful). She ordered a couch, table , media center,...Read more
I made a payment to my credit card balance the day it was due but apparently my transaction was an hr after there 8pm cutoff. I was charged a $27 late fee because I submitted my payment an hr late. I called customer service and was advised they could not waive late...Read more
The worst decision I've made! They do not have a grace period on the credit payments. I paid one day late, but paid the entire balance off and they charged me a late fee of $25 and then had the nerve to charge $2 interest! Z gallerie will NOT waive a fee no matter if...Read more
I ordered the Roberto bed on 11/16 and their Zgallerie's website showed it was in stock and said it would ship within 2 weeks. An entire week went by and I received no order confirmation, nothing, no contact from the company at all. I called them and was told the bed...Read more
After this experience, I vow to never purchase anything from Z Galleries ever again. Not only is everything highly marked up, but their customer service is probably the worst I've encountered from any retailer to date. Z Gallerie is not my aesthetic and I had never...Read more
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