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Ordered a replacement glass piece for dining set ($3300 purchase earlier this year). Informed it was in stock and would arrive in 7-10 days. After 3 weeks and several phone calls, customer service had no idea of delivery!! I cancelled the order, told another 3 weeks to...
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1.0
I didn't like
  • No pronlem resolution
  • Awful costumer service
  • Customer service and return policy
#1143651
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My husband and I are very upset and in disbelief regarding the service and follow up/ through experience we have had with Zgallerie. We ordered thousands of dollars worth of furniture from your St Louis store at the end of June 2017. We were promised the furniture...
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#1132201
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My boyfriend and I was shopping in their store. My boyfriend happens to be a ball player and carries more cash than he should. At any rate, we felt harassed by a white female managerdue to her overly pushy tactics which made us feel like we were being followed. She...
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1.5
#1128610
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Z Gallerie - Delivery sometime next year?

Z Gallerie
#1144408
1.9
Details
Expensive and bank on receiving items after you pay high cost for delivery next year sometime. I think you pay and then they submit the orders in China. I will try a different furniture store next time.
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Z Gallerie - Inaccurate delivery time

Z Gallerie
#1108289
2.4
Details
Like most complaints I have seen on the internet mine is also related to not receiving my order on time. Not only did Z Gallerie customers have to wait months for their furniture, but the promised delivery time is not accurate. In my case, not only do I have to deal with the inaccurate delivery time but also deal with employees that don't care to help.
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Z Gallerie - VERY DISAPPOINTED

Z Gallerie
#1093999
2.1
Details
BAD BUISNESS. ORDERED in May still have not received my furniture and now I'm being told my sofa table did not pass inspection with the delivery company so I have to wait 5 more weeks!
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Short Review on April 08, 2017

Z Gallerie
#1031716
I used to shop regularly at Zgallerie until the majority of their product line went gaudy glam.
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Ordered four bar stools in mid-July, promised 8-10 week delivery. Z-Gallerie website order tracking is worthless all it ever said was order is in process. Website never updated information. I called customer service and learned that the order was completed September...
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1.0
I didn't like
  • Customer service
#1120345
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In September I went into the Z Gallerie store in Natick to make a purchase. Apparently when using a Z Credit Card from Comenity you have to use a different system (which somehow the sales rep did not know). They proceeded to delete the entire order, and re-do which was...
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3.8
#1117754
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I placed a large order online. It was scheduled / sent in three parts. The first required signature. I was not home the first time they tried. I worked from home the following day (Friday). No one tried to contact me they were here. Later that day I tracked the package...
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1.0
#1105920
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!!!BUYER BEWARE!!! They are quick to sell you furniture but drag their feet to help solve issues with your purchase. We have had issues with our sectional couch since we purchased it. After over a year of fighting them, numerous calls and technicians visiting a few...
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Anonymous
Anonymous

Purchased my daughter a leather sofa and love seat..The leather is cracking and have been complaining for several years and is not warranty any longer..A sofa should last long...

1.9
#1100302
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Do NOT order Mirrors from Z Gallerie they have the worst customer service ever, I have ordered two mirrors from them and I have to wait like three months they keeping sending me a broken mirrors, even my fifth mirror I have to keep it as is* and it's still damage, so I...
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#1093872
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AWFUL!! 1. I placed an order int he store. Waited for 8 business days and drove more than 45 minutes to pick up the order only to see that the sales rep had ordered the wrong color. 2. I had to reverse the order for reimbursement. It took the sales person more than 45...
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I didn't like
  • Customer service
#1090221
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Contact Z Gallerie

Mailing Address:
Z Gallerie Customer Service
855 West 139th Street
Gardena, CA 90249
Phone:
(800) 358-8288
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My daughter spent over $6000.00 dollars on furniture and accessories in Z gallerie for her apartment. She ordered all the items from the Willow Bend store(all of the staff at this location where friendly and helpful). She ordered a couch, table , media center,...
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#1083197
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