KIM M Xdf

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Verified Reviewer
| map-marker Rehoboth Beach, Delaware

THIS COMPANY DOES NOT DESERVE TO BE IN BUSINESS

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Z Gallerie - THIS COMPANY DOES NOT DESERVE TO BE IN BUSINESS
Updated by user Jan 16, 2023

Submitted a ticket on 1/6/23 but didn't hear back from anyone. Called today (1/16/23) and found out that they deny the white glove delivery and will not send a replacement for the broken clock.

Original review Jan 16, 2023
DO NOT BUY FROM THESE CROOKS - Z Gallerie is terrible. Wish I would have checked their reviews before I placed an order and hoping this review will stop others from making the same mistake.

Ordered a clock as a Christmas Present that arrived broken - they will not take it back since they will only allow a return 30 days from date of purchase. Also purchased the Xena media cabinet. Both the Bill of Lading & the packing slip say white glove delivery with set up.

When I called & sent an email requesting the freight payment be refunded they said I did not pay for White Glove Deliver and will not refund anything.
Don't Buy from Z Gallerie. It is not their policy to pay any refunds for anything.
View full review
Cons:
  • No problem resolution
  • Customer service is horrendous

Preferred solution: Price reduction

User's recommendation: DO NOT BUY FROM Z GALLERIE

Company responded
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Naperville, Illinois

Don’t waste your time…or money

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Pictures I received of product that I ordered and took straight of the boxI called Zgallerie and asked for a replacement itemasapHaving to jump through hoops just to get a product Inpaid for shouldnt be this difficult. This company will not get anymore of my money.

The product they delivered looks like someone elses return. It was filthy, scratched up and looks completely different than what I selected in the store. Save your money! Im attempting to cancel my remaining orders and have had to call 4 days in a row to request a cancellation.

Everytime I call, a new rep states that a cancellation hasnt been requested. Go figure!

View full review
Pros:
  • Pictures of product is beautiful
Cons:
  • Lying and poor customer service
  • Order status
  • Liars and misrepresentation

User's recommendation: Avoid this company!!!

1 comment
ZGallerieCares
Z Gallerie Response

Good morning. We apologize for the condition of the product you received and for the lack of follow-up on your cancellation requests.

Would you mind sharing your order number(s) or telephone number associated with your account at yourvoice@zgallerie.com?

I am happy to review your case. Adria G.

Renee C Jka

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Verified Reviewer
| map-marker Atlantic City, New Jersey

Didn’t receive complete order

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Only received have of mdse, contact customer service made them aware of situation, they will rectify the situation within a few weeks of redelivery of the product
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User's recommendation: None at this time

1 comment
ZGallerieCares

Good afternoon Renee, Thank you for taking the time to share your experience with Z Gallerie, we apologize for the inconvenience presented with the shipping process of your purchase. We hope you love the quality of your order as much as we love having you as a customer! Adria G.

Nahid S Bhj

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Verified Reviewer

Purchased very expensive lamps and were received damaged

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Z Gallerie - Purchased very expensive lamps and were received damaged
Z Gallerie - Purchased very expensive lamps and were received damaged - Image 2
Table lamp purchased was received damaged both times. Customer service does not help with replacement process. They take too long to respond and do not help the customer to receive the replacement merchandise in a timely manner. First time the lamp was cracked at the seal and the second time the socket was not working.
View full review
Pros:
  • Pictures of product is beautiful
Cons:
  • Customer service is poor and even when escalated
  • Escalation manager adrian should be fired

Preferred solution: Expedited replacement merchandise rather than waiting another 2-3 weeks for the replacement.

User's recommendation: Do not purchase anything from Z Gallerie - very poor customer service

1 comment
ZGallerieCares

Dear Nahid, At Z Gallerie we always strive to deliver top-quality items, I really apologize that this time we didn't meet your expectations. Could you please share with me the details of your order number or phone number associated with your account at yourvoice@zgallerie.com so I can work on improving your experience with us? AndreM.

Sharon R Tus

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Verified Reviewer

Won't return my money

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Updated by user Jul 21, 2022

I just need to speak to someone other than the people I have been speaking to. Hard to understand and I want someone that is able to do something about this.

Original review Jul 20, 2022
HORRIBLE, HORRIBLE, HORRIBLE...
Placed an order with Zgallery because they had products in stock. Everytime I called they did not know where the order was.

Then they told me out of the 5 pieces 4 were damaged.

When I went to cancel the order they wanted to charge me restocking fees, delivery fees to send back etc. Hard to understand employees, unorganized!!!
View full review
Loss:
$9
Pros:
  • Pretty furniture
  • Design
Cons:
  • Delayed delivery on in stock items
  • Customer service is poor and even when escalated

Preferred solution: Full refund

User's recommendation: Good luck!!!

2 comments
ZGallerieCares

Hello Sharon. At Z Gallerie we always strive to deliver top-quality items, I really apologize that this time we didn't meet your expectations.

Could you please share with me the details of your order number or phone number associated with your account at yourvoice@zgallerie.com so I can work on improving your experience with us? Adria G.

Sharon R Tus
reply icon Replying to comment of ZGallerieCares

If you give me your email I can send you the emails that went back and forth. This doesn't include the daily 45 minute phone calls to people I could hardly understand.

I have furnished 3 homes with Z Gallery furniture down to the wine glasses, things have really changed since day one dealing with Z Gallery, not for the better, such a shame.

Thank you! My email Sharon.rettig@***.com 702-595-****

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Victoria R Ufq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stella couch cushion replacements

I have called 3 times for swatches to be delivered and have had dismal results. I want to give you money please! I just wanted to replace the seat cushions as they have gotten broken down over the years. Today was my last attempt. They will call me back in 1-2 days with estimated ship date from their supplier of swatches. Will go elsewhere for new couch. Very disappointing as I have been a loyal customer over the years spending a lot of money on their products..
View full review
Pros:
  • Great stuff
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful with your purchase

Pam B Owf
map-marker Vancouver, Washington

Made an order

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Had an e-gift card and was having trouble ordering. Francisco Alvarez did the order for me and did an excellent job. Very professional and knowledgeable. Thank you Francisco Pam
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Preferred solution: Nothing

1 comment
ZGallerieCares

Hi Pam! We are extremely happy to hear you were able to successfully redeem your E-Gift Card to make your home more fabulous with our unique style.

Thanks for choosing Z Gallerie to make your life more beautiful! AndreM.

Anonymous
map-marker Chicago, Illinois

No show delivery

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After waiting 6 months for a chair and taking the day off of work. Delivery was a no show. No response. I prepaid for chair and delivery DO NOT BUY FROM Z Galletie!
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Anonymous
map-marker Fort Worth, Texas

Zgallerie Customer Service Sucks and shipping times

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I ordered 3 vases on 4th of July its August 20th and still no tracking information provided. I called to see what the hold up is and they act if Im being unreasonable why the item has not shipped.
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pat s Acz

Defective dining chair

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6 chairs were purchased. Chairs were delivered in approximately 7 weeks.

One chair is defective, Delivery driver suggested I keep defective and start process for a replacement. Driver took photos of defective chair and I took photos which were sent to Fashion Square in Scottsdale, AZ. There was not response from store or shipper. After two phone calls and four weeks I spoke with service department.

An agent phoned saying a appointment with a service adviser is scheduled 3 weeks forward on May 5th.

>

I requested that I purchase a new chair, have it delivered to Scottsdale store and I would pick it up at my when return from my summer home which I do every few weeks. I would also return the defective chair for credit.

NO, ZGallerie will not work that way. After inspetion it will take approimately three or four weeks for deliverly.l.

Delivery would be make to empty house.

The chairs are great ........ But, ZGallerie needs to bend a little in restrictions.

Pat Schmidt

View full review
Pros:
  • Store merchandising
Cons:
  • No problem resolution
3 comments
ZGallerieCares

Dear Pat Schmidt, At Z Gallerie we always strive to deliver top-quality items, and I'm really sorry to hear one of your chairs did not arrive in pristine conditions as you were expecting. I would like to check on your case and provide you with a resolution, do you mind sharing with me your order number or phone number associated with your account at yourvoice@zgallerie.com?

I would love to follow up with you. AndreM.

AL B Lqd

I'll NEVER order from ZGallerie again!! Made purchase in March 2022 that I have yet to receive in May and now the ETA given by the representative is late June 2022

ZGallerieCares
reply icon Replying to comment of AL B Lqd

Dear AL B Lqd, I am extremely sorry to hear your order got delayed from the original time frame quoted, I would love to check the status of your impacted order and possibly assist your shipment, do you mind sharing with me your order number or phone number associated with your account at yourvoice@zgallerie.com? Thank you. AndreM.

View more comments (2)
Anonymous
map-marker Chicago, Illinois

No show delivery

Ordered a chair in March was supposed to be delivered today. Delivery Co. was a no show. Spent hours on hold with Customer Service. With someone Who had no idea what was going on.
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AL B Lqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still Waiting!!!

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I'll NEVER order from ZGallerie again!! This is the second purchase with the same results, this time I made a purchase in March 2022 that I have yet to receive in May and now the ETA given by the representative is late June 2022, however the company has received payment for merchandise. I'll never purchase again and will be unsubscribing from all correspondence and emails once I receive my itemsSarcastic
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid the STRESS - Don't order from ZGallerie

1 comment
ZGallerieCares

Hello AL B Lqd, At Z Gallerie we always strive to deliver our products in a timely manner, but there are some times due to supply chain issues our orders are negatively impacted. Would you mind sharing with me your order number at yourvoice@zgallerie.com so I can take a look at your order and provide updated details? Andre M.

Patryse

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Verified Reviewer

Damaged furniture and delayed furniture

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I ordered furniture Dec 2021.. One piece arrived (damaged) in February and my other piece has been pushed back to June!

The damaged piece (which during the unpacking we noticed a cut in the sofa along with stains) was sent back and the replacement was damaged as well. I have been waiting OVER one month to hear back from "upper management". I have been communicating via email with the escalations department who tells me they can not do anything. Most recently while I am still waiting on upper management to contact me, my contact person in the escalations department sends an email saying "we can not replace the damaged sofa, you have 3 options...

1-have a technician come clean it, 2- take 20% to keep as is, 3- continue to wait to hear from upper management".

I am overly floored at this literal SLAP IN THE FACE. This is so sad and I paid almost 5,000.00 for both damaged furniture and another piece that the date keeps getting pushed back! It's crazy that there is NOBODY that I can speak to. I have gone as far as going into the stores to speak with a manager there and they say they can't do anything b/c the purchase was made online.

I wish I saw these reviews earlier b/c I would have kept my money and taken my business somewhere else.

I just want someone from Z- gallerie to call me and get this resolved. I feel very ignored and disrespected.

View full review
Loss:
$5
Cons:
  • Customer service over the phone is horrible
  • Poor return and refund
  • Customer service and return policy

Preferred solution: A call from someone to get this resolved

User's recommendation: Save your money and time, DO NOT SHOP HERE!!

1 comment
ZGallerieCares

Dear Patryse, At Z Gallerie we always strive to provide you with the best shopping experience and also we always strive to deliver top-quality items, I apologize that this time we didn't meet your expectations. I would love to review your profile and probably offer you with alternative options, if possible.

Do you mind sharing with me your order number or phone number associated with your account at yourvoice@zgallerie.com so I can personally follow up with your case?

It will be a pleasure to assist you. AndreM.

Nury G
map-marker Hollywood, Florida

Not able to use Gift Cards in Gulfstream store

Ive been a very good customer of Z Gallery located in Gulfstream, Fl. for the the past seven years when I moved to a condo in Ocean Drive.

For Christmas, birthdays and Mothers Day, I have received various gift cards from Z Gallery. Last year I went there to use them and after selecting the items I wanted, I was told their machine for gift cards did not work. I was told to go to the Pembroke Pines store. I was very upset but went.

More than a year has passed and yesterday I went back to Gulfstream to use the rest of my gift cards thinking that the problem with the machine had been resolved but I was once again told that the machine didnt work but that she would call Customer Service and give us the items I had selected. The salesperson was kept on hold for more than an hour and we stood there waiting. She finally told me that she couldnt get through with anyone in Customer Service and for me to go back again to Pembroke Pines which is quite far from where we live. This is totally inconsiderate and I was furious.

I told the clerk that I would never visit that store again. They should have a sign saying that they cannot accept gift cards. There is no excuse for treating customers that way.

I thought that in a year, they had done something about their machine but was told that its been like that for years.

My son payed a lot of money for those gift cards and it has been very inconvenient for me to use them. I already told him not to buy me any more gift cards.

I am very disappointed in Z Gallery in Gulfstream.

View full review
Pros:
  • Shopping in the store
Cons:
  • Customer service over the phone is horrible
  • Bad customer service online

Preferred solution: Let the company propose a solution

1 comment
ZGallerieCares

Dear Nury, I am extremely sorry for the inconvenience you encountered at our Gulfstream store trying to redeem your gift cards, I would love to check if after this issue you were able to successfully place your order. Could you please send me your phone number and the best time to contact you at yourvoice@zgallerie.com?

I can have one of our sales specialists in e-commerce contact you and assist you in placing your order.

Thank you! Andre M.

Tina F Tkd

Worked for company did not get paid!

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Z Gallerie - Worked for company did not get paid!
I was hired last month to work for z gallery San Tan Village. I worked 3, days for 6 hours and when I called to get paid Maddie the manager told me that because I was not in the system that I cant get paid. I was ok working without being in system yet not good enough to get paid wow this is so disappointing. The Supervisor name is Dan. If I dont get results I will contact the Arizona Attorney General. Thx and enjoy the day.
View full review
Loss:
$300

Preferred solution: I worked 16 hours without pay. I deserve that. $300 .

1 comment
ZGallerieCares

HelloTina F Tkd, I'm extremely sorry to hear you had an inconvenience with you pay, we understand how important it its for you. Could you please share with me the details of the follow up you had at yourvoice@zgallerie.com so I can work on improving your experience with us as an employee?