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1.3

I ordered a $500 pool table rack for my fiancé for Valentine’s Day. I ordered it February 1st 2018 and it arrived within the week.

HOWEVER, it arrived broken. I called, emailed, sent photos of the broken item and was promised a new pool table rack to replace the broken one that arrived. Well, it’s been over a month since I was promised a replacement item and guess what?! We still have yet to receive the pool table rack or even a shipping/tracking notification.

Customer service is terrible.

No one tells you what’s going on or seems to care about whatever issue you’re coming to them with and they don’t follow through... Absolutely unacceptable.

Reason of review: Damaged or defective.

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