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2.6

My time is worth as much as yours or your company’s time or any human being’s time, but that does not seem to be the calculation used at Z Gallerie. I am so tired of dealing with Z Gallerie regarding furniture that arrived broken. I have spent hours and hours trying to get this issue resolved. It seems that Z Gallerie no longer cares about the time customers have to expend dealing with the company’s own mistakes nor does Z Gallerie seem to care about quality.

It does not seem that Z Gallerie cares about it's customers. We ordered 4 Lola Champagne chairs and a 5 drawer Simplicity mirrored chest for a total of $2200, including white glove delivery. When the chairs were delivered, one of them was badly stained with some kind of black glue! The white glove delivery guys noticed the problem before us and took the chair back to the truck. They then brought up our 200 pound mirror chest. After they left, we found the bottom two drawers of the chest cannot be closed because they are cockeyed. Later that day we found black glue stains on a second chair. So out of our total delivery, only two chairs were in good condition.

The solution for the chest cooked up by customer service was that they want to send a “skilled craftsman” out to our house to fix the bottom drawers. Why a skilled craftsman and not simply replace the broken chest? Is this an indication that all the Simplicity chests are defective?

I have repeatedly asked in writing and on the phone for the contact information for a manager in customer service and been refused. “We will call you, don’t call us,” seems to be the Z Gallerie motto for customer service managers.

At Z Gallerie there seems to be zero quality inspection of merchandise before it is sent out to the customer. Clearly you are using us—your customers—as your quality assurance team instead of paying for employees to do this work in-house. As such, I feel I am entitled to a paycheck for being employed as one of your quality control inspectors. I feel that I am due a refund.

After more emails and phone calls trying to reach someone who can fix this problem, it was finally agreed that Z Gallerie would send out a replacement chest along with the two replacement chairs, and do that all at the same time to waste as little of my time as possible.

It has now been weeks since the initial delivery of defective merchandise. Every day I receive a call from your delivery service trying to deliver one chair. Every day, I explain to whoever is calling this time that it is two chairs and a chest. I've gotten one call from a manager in all this time. This manager said everything was straightened out , but apparently it is not.

I just pray that the chest and chairs that arrive "some day" will not be defective, but given your zero quality inspection before delivery I suspect my odds are not good. Is this really how you want to run your company?

Re: Order #0717694ITJB

Reason of review: Bad quality and poor customer service.

Monetary Loss: $2200.

Preferred solution: Deliver product or service ordered.

Z Gallerie Pros: Shopping in the store.

Z Gallerie Cons: Zero quality control on merchandise, Terrible customer service.

Location: Los Angeles, California

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