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2.0

I purchased a sectional in August 2017 with delivery after Thanksgiving. I asked that they leave it unwrapped since I still had some painting to do.

When I unwrapped one piece of the sectional it was the wrong color. I called the store manager and told him it was the wrong color. He asked who my salesperson was and then told me that she no longer worked there. I asked him how to schedule for them to pick up the sofa.

He told me that since it was a custom order and would take 3 months to keep the sofa and use it till my new one came in. He told me that he was filling out the order whilst we were talking on the phone. Fast forward 3 months, I called the store about my new sectional for delivery. I was told that there was nothing there for me and that I had already gotten my sectional in December and there was nothing in their computer system.

I explained that I had spoken to the store manager and relayed the conversation that we had. They told me that the store manager no longer worked for the company and that they had no record of him talking to me and no access to his files. I was told to file a complaint with their Customer Service Department. I spoke to Customer service and they said pretty much the same thing that the store said but that they would look into it.

I then received an email telling me that the sectional I ordered was the correct color that I ordered. I am now stuck with a $2600 sectional that is not what I ordered.

They are not willing to work with me on this any further. I WILL NOT BE PURCHASING ANYTHING FROM THIS STORE AGAIN AND RECOMMEND THAT YOU DO NOT EITHER.

Reason of review: Order processing issue.

Monetary Loss: $2600.

Preferred solution: Let the company propose a solution.

Location: Scottsdale, AZ, USA

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