Chicago, Illinois
1 comment
Not resolved

I've spent thousands of dollars in less than 6 months when the store opened by my house.I had to return the Abigail Coffee Table which is $799 because the metal began rusting after only 3 months.

They sent me another table no problem. However, I ordered their Simplicity Mirrored Dresser Chest.. I received the furniture set back November 15, not even 9 months later this item tipped over and broke one drawer and shattered one drawer front. After several phone calls and emails, I was told I should have mounted the items to the walls.

I was honest and explained not only was on not told but have a 5 bedroom home and never mounted any items to the wall, especially not having any children in the house. The rep told me I should have called customer service to "educate me on this"… lol.. these ppl are from different planet. Sadly, the rep didn't have any compassion for the situation, just wanted to debate and be the winner.

They not only over charge for their cheap quality but their service is HORRIBLE. I'm basically stuck with a $1600 piece of bedroom set that I must throw out.

No resolution, no customer loyalty.I will voice my experience with BBB next.

Review about: Simplicity Mirrored Drawer.

Review #895968 is a subjective opinion of a user.

2.2
Exchange, Refund and Cancellation Policy
Staff
Delivery Service
Reliability
Warranty
Customer service
Style and Design
Product or Service Quality
Diversity of Products or Services
Value for money
Website
Price Affordability
PRODUCT OR SERVICE Z Gallerie Dresser
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Z Gallerie?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1340704

Why would they replace a dresser that tipped over likely do to your own carelessness?

You May Also Like