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Z Gallerie - Awful customer service!

Absolutely poor customer service. I had to made numerous calls to get the refund on sub-standard product. Never received any compensation from customer service despite promised by Representative. It's absolute rip-off from Z Gallerie. Not recommended at all
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I didn't like
  • Problem resolution
#1423684
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Sent a gift and it didn’t arrive. It is still sitting in a post office in Chicago since last Wednesday. Called zgallerie customer service and spoke to two separate agents who didn’t apologize just blamed it on post office. They were not friendly and truly didn’t care....
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Company wrote 0 public responses to the review from Dec 09.
2.7
#1419160
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Called Customer service to check the delivery of my purchase their customer service agents are extremely rude and unhelpful, they have the worst attitude and are not helpful at all. I was told my items would be delivered in 2 to 3 weeks, after 3 weeks of waiting I...
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Company wrote 0 private or public responses to the review from Nov 29.
3.0
I liked
  • Employees at store are great
I didn't like
  • Customer service over the phone is horrible
#1410695
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I'm a designer. We purchase a lot of items wholesale but also retail. We purchase in Orlando, online all over the country. Generally, we've found our local Orlando Z Gallerie has difficulty providing very good, well explained bookkeeping receipts for sales, returns,...
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Company wrote 0 private or public responses to the review from Nov 28.
2.7
I liked
  • Shopping in the store
  • Display in store
I didn't like
  • Problem resolution
  • Customer service and return policy
#1410176
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Over ten weeks ago I had ten dining room chairs delivered , the delivery company left them in boxes which I never checked, upon opening boxes when they left one chair was missing one was broken, that box was tapped w different packing so it was def manipulated by...
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Company wrote 0 private or public responses to the review from Nov 27.
1.0
#1409305
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Z Gallerie - Shop elsewhere if ordering by mail

This company’s customer service and shipping process is useless and a nightmare! Save yourself the hassle and headache by giving your business to a company that is reliable! Also, I wrote a review on their site, but it never posted! I will not be doing business with them again by mail!
Company wrote 0 private or public responses to the review from Nov 25.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1407338
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Z Gallerie - Mismatch set - a nightmare

Z Gallerie - Mismatch set - a nightmare
Order a dining set and it took for ever to revived. 3 months later the chair legs do not match with table. Second delivery did not match- they don’t want to give me my money back when it’s their fault. They said thta will never match as table and chairs are from 2 different vendors I refused to keep it Pay too much and they are as rude as you can’t get WORSE SERVICE EVer
Company wrote 0 private or public responses to the review from Nov 23.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1406365
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I ordered a Porter Storage Bed in March, 2018. It is now almost Thanksgiving and I am still waiting on this order. It was "lost" and then delivered to someone else.....then reordered from the mystery land in which it is "hand made." I've been told the warehouse has it,...
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Company wrote 0 private or public responses to the review from Nov 14.
1.3
I didn't like
  • Liars and misrepresentation
#1400692
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Z gallerie is the worst place ever! I ordered the Luka 3 piece sectional on the 1st of August,was promised 2 week delivery and it was finally brought for delivery on Sep 14th after multiple issues at their end(lost in transit etc!) but the delivery company while...
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Company wrote 0 private or public responses to the review from Oct 31.
1.0
#1391767
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Sharon Watson with Z Gallerie is a liar!

I was told I would receive a gift card, I asked on two DIFFERENT OCCASIONS how much the gift card was for and I was told $500! Sharon Watson is stating I lied. If Z Gallerie had done its job, you would not have had to offer any gift cards.
Company wrote 0 public responses to the review from Oct 03.
#1372560
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