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I ordered a custom made sofa from z Gallerie on September 23, 2017 and haven't received it yet. Today is January 19, 2018 and I've called and written, but to no avail. I was told by one representative that my sofa was being shipped from Atlanta and, by another, that it...
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1.0
I didn't like
  • Customer service and return policy
  • Customer service
  • Problem resolution
#1172661
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Terrible terrible terrible online shopping experience of my life. Ordered $1,700 on 11/04, items showed shipped online with no tracking number. By 12/22 I had made about 10 calls with promises of call back (which never happened) they not only DID NOT deliver my items...
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1.0
#1169867
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Z Gallerie - Disappointed
I ordered a couch from the store location and the sales girl wrote down the wrong color. 3 months later ai received a brown couch instead of gray.. I had to wait a long period of time before the actual couch I ordered was delivered. I had a decorator choose all items...
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1.7
#1168898
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Z Gallerie - Delivery sometime next year?

Z Gallerie
#1144408
1.9
Details
Expensive and bank on receiving items after you pay high cost for delivery next year sometime. I think you pay and then they submit the orders in China. I will try a different furniture store next time.
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Z Gallerie - Inaccurate delivery time

Z Gallerie
#1108289
2.4
Details
Like most complaints I have seen on the internet mine is also related to not receiving my order on time. Not only did Z Gallerie customers have to wait months for their furniture, but the promised delivery time is not accurate. In my case, not only do I have to deal with the inaccurate delivery time but also deal with employees that don't care to help.
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Z Gallerie - VERY DISAPPOINTED

Z Gallerie
#1093999
2.1
Details
BAD BUISNESS. ORDERED in May still have not received my furniture and now I'm being told my sofa table did not pass inspection with the delivery company so I have to wait 5 more weeks!
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Short Review on April 08, 2017

Z Gallerie
#1031716
I used to shop regularly at Zgallerie until the majority of their product line went gaudy glam.
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I bought 2 high end leather chairs within a few months of buying the chairs legs starting shaking. these chairs are places at a place in house where they are seldom used. I called the customer service and was told to send pictures of shaking legs. how do I send a...
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1.6
I didn't like
  • Problem resolution
#1168791
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I purchased a Christmas gift on 12/20/17 from ZGallery online with expedited shipping. I received an email on 12/27 saying that the item shipped on 12/27 which prompted me to call and obtain tracking (ZGallery does not provide tracking to customers in their shipping...
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2.8
#1168775
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Z gallerie advertises on their site that when you sign up for their credit card, you will receive a promotional rate of no interest for 12 months if you qualify. After seeing this advertisement, I applied for the credit card and was approved. However, when I received...
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#1162168
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I ordered christmas gift on Dec 5 which was shipped on Dec 12. The item was damaged enroute and FEDEX returned it to Z gallerie on Dec 26th. Throughout the entire process, I never received a notice and when I called customer service today, they said I have to wait 7-10...
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1.2
I didn't like
  • Customer service
#1158229
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I ordered two items from Z Gallerie and paid over $300. Only one item was delivered. I had to follow up with them REPEATEDLY to find out the whereabouts of my other item. They promised me email confirmations, tracking #'s and updates. I never got any of these. They...
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1.3
I didn't like
  • Customer service
#1156797
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We purchased a Del Mar couch. In a bout six months feathers started coming out of it. We finally got tired of cleaning it every day and contacted zgallerie about our options. We spoke to Nokia Bell who reassured us that because it’s been 10 months since the purchase we...
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1.2
#1149368
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Contact Z Gallerie

Mailing Address:
Z Gallerie Customer Service
855 West 139th Street
Gardena, CA 90249
Phone:
(800) 358-8288
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Ordered a replacement glass piece for dining set ($3300 purchase earlier this year). Informed it was in stock and would arrive in 7-10 days. After 3 weeks and several phone calls, customer service had no idea of delivery!! I cancelled the order, told another 3 weeks to...
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1.0
I didn't like
  • Customer service and return policy
  • Awful costumer service
  • No pronlem resolution
#1143651
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