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Let’s just start off by saying if Z Gallerie is getting your money then they’re happy, should you have any problems, they have little to no tools to fix the problem, hence you become their problem. We purchased almost $4000 worth of furniture from this Z Gallerie and...
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1.0
I didn't like
  • Lack in customer service
  • Z gallerie
  • No one to reach for return
#1371806
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Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Z Gallerie is a scam!! stay away from that place!! They sell cheap quality furnitures with the worst customer service by charging high prices! We ordered three chandeliers, a leather couch and a coffee table. All of them were delivered in damage conditions. we...
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#1255528
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4 minutes ago-EditThe furniture is great, and we love it, but beware of the shipping estimate. I ordered a standard sofa and dining room table (nothing custom) that was represented to be part of their regular inventory. I was told it would arrive by Early June- July....
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Anonymous
Danita

I’m going through the same! And they had the nerve to send me a bill on my credit card for a table I have yet to receive. Their customer service is the WORST!!!

Anonymous
Anonymous

Same Issue, ordered dining chairs in march and have yet to receive them

#1298821
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We placed an order about three weeks ago and the items were in stock. The store person told me it would take up to 10 days to receive the order. They tell you they are using Fedex but that is not completely true. The switched the order from Fedex to USPS at the last...
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Anonymous
Anonymous

WORST customer service ever!!!!

2.3
#1358340
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After MONTHS of arguing with customer service, I finally received PART of my order. SMASHED IN A MILLION PIECES. Zero packing materials in the box - they just threw a glass decanter in a cardboard box twice it's size with only tissue paper. Called customer service yet...
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1.0
#1361439
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I order a mirror and table in June 2018. Was informed the items by associated I would have both by July 18. After making the purchase I checked the website to track my items. As the date got closer the arrival date changed to 2nd week in August. As August came to a...
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#1356434
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Z Gallerie - Totally disappointed with this company. Buyer beware!!
Z Gallerie - Totally disappointed with this company. Buyer beware!!
Z Gallerie - Totally disappointed with this company. Buyer beware!!
I purchased a chair, ottoman, sofa and sectional from this company around the later part of 2015. After a year had passed, I had noted that two of my sectional cores had degraded to the point my hips were positioned well below my knees when I sat down. My guest also...
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2.0
I didn't like
  • Getting the runaround from everyone
  • Unorganized
  • Customer service is horrendous
#1221052
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So I bought this expensive buffet hutch from Z gallerie last year, no concerns there. Everything was fine until when my kid threw something to it and since its all mirror one of the drawer's chipped. I frantically searched if there is any way I can order replacement...
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Anonymous
Alfred Early

I purchased a Headboard and Chair Cuddler from ZGallerie three plus months ago, (06/18) and have yet to receive my order. Have gotten the run around from customer services and...

#1340942
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My husband & I purchased the Stella sofa in April 2017 and received it around July 2017. It looked amazing and was extremely comfortable. Everyone raved about it when they’d visit. After a few months, we started noticing how underfilled the cushions were and they...
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Anonymous
Anonymous

QUOTE : " corresponded probably close to 50 times ". Has any of those sessions been executed in writing and served via Certified Mail return receipt requested ? If the answer ...

#1299947
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I placed two orders for patio furniture with Z Gallerie online. The shipments were supposed to take 2-3 weeks, it is now nearly three months and the orders are not complete. In addition, the orders that have arrived were assembled incorrectly or are incomplete and...
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1.0
I didn't like
  • Everything at this point
  • Customer service and return policy
  • Awful costumer service
#1349636
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