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Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Such a hassle to buy from Z Gallerie
Z Gallerie is a scam!! stay away from that place!! They sell cheap quality furnitures with the worst customer service by charging high prices! We ordered three chandeliers, a leather couch and a coffee table. All of them were delivered in damage conditions. we...
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Company wrote 0 private or public responses to the review from May 14.
Anonymous
Crystal

Looks like you got a rusty chandelier like I did! Did they ever do anything about it??

#1255528
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Let’s just start off by saying if Z Gallerie is getting your money then they’re happy, should you have any problems, they have little to no tools to fix the problem, hence you become their problem. We purchased almost $4000 worth of furniture from this Z Gallerie and...
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Company wrote 0 private or public responses to the review from Oct 03.
1.0
I didn't like
  • Getting the runaround from everyone
  • Z gallerie
  • No one to reach for return
#1371806
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4 minutes ago-EditThe furniture is great, and we love it, but beware of the shipping estimate. I ordered a standard sofa and dining room table (nothing custom) that was represented to be part of their regular inventory. I was told it would arrive by Early June- July....
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Company wrote 0 public responses to the review from Jul 09.
Anonymous
Danita

I’m going through the same! And they had the nerve to send me a bill on my credit card for a table I have yet to receive. Their customer service is the WORST!!!

Anonymous
Anonymous

Same Issue, ordered dining chairs in march and have yet to receive them

#1298821
Reply to reviews
I'm a designer. We purchase a lot of items wholesale but also retail. We purchase in Orlando, online all over the country. Generally, we've found our local Orlando Z Gallerie has difficulty providing very good, well explained bookkeeping receipts for sales, returns,...
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Company wrote 0 private or public responses to the review from Nov 28.
2.7
I liked
  • Shopping in the store
  • Display in store
I didn't like
  • Problem resolution
  • Customer service and return policy
#1410176
Reply to reviews
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Z Gallerie - Mismatch set - a nightmare

Z Gallerie - Mismatch set - a nightmare
Order a dining set and it took for ever to revived. 3 months later the chair legs do not match with table. Second delivery did not match- they don’t want to give me my money back when it’s their fault. They said thta will never match as table and chairs are from 2 different vendors I refused to keep it Pay too much and they are as rude as you can’t get WORSE SERVICE EVer
Company wrote 0 private or public responses to the review from Nov 23.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1406365
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Z Gallerie - Awful customer service!

Absolutely poor customer service. I had to made numerous calls to get the refund on sub-standard product. Never received any compensation from customer service despite promised by Representative. It's absolute rip-off from Z Gallerie. Not recommended at all
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I didn't like
  • Problem resolution
#1423684
Reply to reviews
Called Customer service to check the delivery of my purchase their customer service agents are extremely rude and unhelpful, they have the worst attitude and are not helpful at all. I was told my items would be delivered in 2 to 3 weeks, after 3 weeks of waiting I...
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Company wrote 0 private or public responses to the review from Nov 29.
3.0
I liked
  • Employees at store are great
I didn't like
  • Customer service over the phone is horrible
#1410695
Reply to reviews
We placed an order about three weeks ago and the items were in stock. The store person told me it would take up to 10 days to receive the order. They tell you they are using Fedex but that is not completely true. The switched the order from Fedex to USPS at the last...
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Company wrote 0 private or public responses to the review from Sep 17.
Anonymous
Anonymous

WORST customer service ever!!!!

2.3
#1358340
Reply to reviews
Over ten weeks ago I had ten dining room chairs delivered , the delivery company left them in boxes which I never checked, upon opening boxes when they left one chair was missing one was broken, that box was tapped w different packing so it was def manipulated by...
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Company wrote 0 private or public responses to the review from Nov 27.
1.0
#1409305
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Contact Z Gallerie

Mailing Address:
Z Gallerie, LLC
855 West 139th Street
Gardena, California 90249
United States
Phone:
(800) 358-8288
More
I ordered a Porter Storage Bed in March, 2018. It is now almost Thanksgiving and I am still waiting on this order. It was "lost" and then delivered to someone else.....then reordered from the mystery land in which it is "hand made." I've been told the warehouse has it,...
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Company wrote 0 private or public responses to the review from Nov 14.
1.3
I didn't like
  • Liars and misrepresentation
#1400692
Reply to reviews