Product: Z Gallerie Customer Care Clear all filters (0 of 35 reviews match)
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Sent a gift and it didn’t arrive. It is still sitting in a post office in Chicago since last Wednesday. Called zgallerie customer service and spoke to two separate agents who didn’t apologize just blamed it on post office. They were not friendly and truly didn’t care....
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2.7
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Z Gallerie Customer Care
#1419160
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Called Customer service to check the delivery of my purchase their customer service agents are extremely rude and unhelpful, they have the worst attitude and are not helpful at all. I was told my items would be delivered in 2 to 3 weeks, after 3 weeks of waiting I...
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3.0
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Z Gallerie Customer Care
I liked
  • Employees at store are great
I didn't like
  • Customer service over the phone is horrible
#1410695
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Z Gallerie - Mismatch set - a nightmare

Z Gallerie - Mismatch set - a nightmare
Order a dining set and it took for ever to revived. 3 months later the chair legs do not match with table. Second delivery did not match- they don’t want to give me my money back when it’s their fault. They said thta will never match as table and chairs are from 2 different vendors I refused to keep it Pay too much and they are as rude as you can’t get WORSE SERVICE EVer
1.7
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Z Gallerie Customer Care
#1406365
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Let’s just start off by saying if Z Gallerie is getting your money then they’re happy, should you have any problems, they have little to no tools to fix the problem, hence you become their problem. We purchased almost $4000 worth of furniture from this Z Gallerie and...
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1.0
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Z Gallerie Customer Care
I didn't like
  • Lack in customer service
  • Everything at this point
  • No one to reach for return
#1371806
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I wish I had checked this site before I ordered from ZGallerie. Expected ship date gets pushed back and pushed back and pushed back. These are products available IN STORE... so why the delay?!!!! Makes zero sense. No communication, no information, no updates. Just...
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1.0
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Z Gallerie Customer Care
#1358301
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Z Gallerie - Customer service

Customer service Worst customer service I’ve reached out multiple times it’s been about three months and still no call back
3.5
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Z Gallerie Customer Care
#1354817
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So I bought this expensive buffet hutch from Z gallerie last year, no concerns there. Everything was fine until when my kid threw something to it and since its all mirror one of the drawer's chipped. I frantically searched if there is any way I can order replacement...
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Anonymous
Alfred Early

I purchased a Headboard and Chair Cuddler from ZGallerie three plus months ago, (06/18) and have yet to receive my order. Have gotten the run around from customer services and...

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Z Gallerie Customer Care
#1340942
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Z Gallerie - Horrible customer service and severely defective couch

Z Gallerie - Horrible customer service and severely defective couch
I tried to return two swivel chairs and and side table. They have kept telling me they are working on it but it’s been almost 2 months and still no one has contacted me for pick up. The worst part of everything was I received my couch which I waited 8 weeks for and it was like a miniature couch.. I mean even the delivery guys were laughing
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Product
Z Gallerie Customer Care
#1337807
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I ordered a table from z gallerie in April that was meant to be delivered in May. It is now AUGUST and the table has not arrived. I’ve called and email z gallerie a dozen times trying to get updates on what’s going on and every single time they are unable to tell me...
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1.2
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Z Gallerie Customer Care
#1331269
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If it’s not major furniture pieces that I have received damaged from shipment. It’s bedding that’s fallen apart in under 30 days. The customer service reps and store managers are the rudest people that I have had the displeasure to try to work with. I say try because...
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1.3
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Z Gallerie Customer Care
#1305115
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