Product: Z Gallerie Customer Care Clear all filters (0 of 24 reviews match)
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If it’s not major furniture pieces that I have received damaged from shipment. It’s bedding that’s fallen apart in under 30 days. The customer service reps and store managers are the rudest people that I have had the displeasure to try to work with. I say try because...
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1.3
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Z Gallerie Customer Care
#1305115
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Z Gallerie - The wars customer service Z gallery

The customer services are terrible
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Product
Z Gallerie Customer Care
#1254207
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For Christmas I ordered my daughter a duvet cover and shams. We received a quilt and shams - so we packed this all up in a box and returned it as we were told to do by customer service. We returned all items in one box, in January, along with a cover letter saying what...
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1.2
Product
Z Gallerie Customer Care
I didn't like
  • Not getting a refund as promised for items returned to warehouse
#1244756
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I love Z Gallerie furniture and accessories however their customer service couldn’t be worse! I spent two hours on the phone with them trying to get a simple part so that I could use the Leif on my table and they made me jump through hoops and said they’d follow up...
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3.5
Product
Z Gallerie Customer Care
#1218427
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Do not purchase anything from Z Gallerie, you will regret it. And lose your money!!! The worst people ever. Not kind at all!! Please do not buy anything from this company! Trust in this review and al, the other terrible reviews. Believe me there are nice furniture...
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Product
Z Gallerie Customer Care
I didn't like
  • Customer service and return policy
  • Unorganized
  • Problem resolution
#1209635
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My name is Alicia, I visit Z Gallery at least 1-2 times a month and always find something beautiful to purchase.Today when I purchased a new book, I was not treated with either kindness or respect for the first time ever there. The young lady who sold me the book was...
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3.5
Product
Z Gallerie Customer Care
#1182938
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I placed my order on Tuesday and tried cancelling it today, Tuesday.It is over $2000 and they said No because it’s over three days and it’s a custom order. I told them I never customized my order and they said as a courtesy they can refund me but are keeping 50%...
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1.0
Product
Z Gallerie Customer Care
#1179418
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AWFUL!!1. I placed an order int he store. Waited for 8 business days and drove more than 45 minutes to pick up the order only to see that the sales rep had ordered the wrong color. 2. I had to reverse the order for reimbursement. It took the sales person more than 45...
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Product
Z Gallerie Customer Care
I didn't like
  • Customer service
#1090221
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I am attempting to get a status of a furniture order that was placed and has supposedly shipped.It is now 4pm and I have been at this since 10 this morning, with various ways and attempts at reaching customer service. They are all endless loops of recordings and lip...
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1.0
Product
Z Gallerie Customer Care
I didn't like
  • Customer service
  • Endless voicemail loop that gets you to no one
  • Order status
#992678
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I received a drapery panels that I did not order.I called the store in Boca Raton and spoke to Nushi she said she would look into who sent them I never heard from her. Then I called again and spoke to Michele again I told her I received drapery panel that I did not...
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Z Gallerie Customer Care
#978545
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