Product: Z Gallerie Sofa Clear all filters (0 of 29 reviews match)
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I purchased a sectional in August 2017 with delivery after Thanksgiving. I asked that they leave it unwrapped since I still had some painting to do. When I unwrapped one piece of the sectional it was the wrong color. I called the store manager and told him it was the...
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1.9
Product
Z Gallerie Sofa
#1240166
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Z Gallerie - Totally disappointed with this company. Buyer beware!!
Z Gallerie - Totally disappointed with this company. Buyer beware!!
Z Gallerie - Totally disappointed with this company. Buyer beware!!
I purchased a chair, ottoman, sofa and sectional from this company around the later part of 2015. After a year had passed, I had noted that two of my sectional cores had degraded to the point my hips were positioned well below my knees when I sat down. My guest also...
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2.0
Product
Z Gallerie Sofa
I didn't like
  • Getting the runaround from everyone
  • Unorganized
  • Customer service is horrendous
#1221052
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Z Gallerie - Disappointed
I ordered a couch from the store location and the sales girl wrote down the wrong color.3 months later ai received a brown couch instead of gray.. I had to wait a long period of time before the actual couch I ordered was delivered. I had a decorator choose all items in...
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1.7
Product
Z Gallerie Sofa
#1168898
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We purchased a Del Mar couch. In a bout six months feathers started coming out of it. We finally got tired of cleaning it every day and contacted zgallerie about our options. We spoke to Nokia Bell who reassured us that because it’s been 10 months since the purchase we...
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1.2
Product
Z Gallerie Sofa
#1149368
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!!!BUYER BEWARE!!!They are quick to sell you furniture but drag their feet to help solve issues with your purchase. We have had issues with our sectional couch since we purchased it. After over a year of fighting them, numerous calls and technicians visiting a few...
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Anonymous
Anonymous

Purchased my daughter a leather sofa and love seat..The leather is cracking and have been complaining for several years and is not warranty any longer..A sofa should last long...

1.9
Product
Z Gallerie Sofa
#1100302
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Z Gallerie Sofa Review

Z Gallerie - Simple Review #1476730352
Z Gallerie - Simple Review #1476730352
Z Gallerie - Simple Review #1476730352
Bought white leather couch from zgallery. Its crumbling.....seems the leather IS NOT LEATHER. WHAT A SCAM!!!!
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Port Neches, Texas
Product
Z Gallerie Sofa
#938226
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Think twice before buying a sofa from Z Gallerie.I ordered two different sofas that both looked beautiful in the photos, but did not live up to the standards of those photos. The first sofa I ordered was the Stella sectional with chaise. I order a custom fabric that...
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2.5
Product
Z Gallerie Sofa
I liked
  • Store merchandising
I didn't like
  • Ability to resolve problem
#797505
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How I wish I'd seen these reviews before ordering! I placed a large order a month ahead of moving to secure a workable delivery window. I called to check in the day before my furniture was due and was told several items were now out of stock until March so they were...
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Anonymous
Anonymous

Same problem my daughter has.They will not follow up on this

1.7
Product
Z Gallerie Sofa
#783351
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I am extremely disappointed and disgusted with poor service and total inconvenience I experienced. I’ve been a customer since 2008 and until now was satisfied with the products and service received. I recently moved from Charlotte, NC where I first found ZGallerie,...
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Anonymous
Anonymous

Were your concerns ever addressed?

Tysons, Virginia
Product
Z Gallerie Sofa
I didn't like
  • Customer service
#765061
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If you buy anything from ZGallerie just hope you don't have to speak to customer service.They delivered the wrong sofa and I had to wait an additonal 3 months. Then they wanted to bill me for the wrong sofa while I waited for the right one to be delivered. The company...
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3.0
Product
Z Gallerie Sofa
I didn't like
  • Unorganized
  • Delivery time
  • Problem resolution
#734324
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